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I can help you faster, if you're as specific as possible. So add as many details as possible about your problem, including name of product.

I normally reply within 24 hours, but please allow up to 72 hours. Sometimes things happen, you know...

I'll get back to you as soon as possible. I'm offline on Israeli holidays and from Friday 4 pm GMT+2 (winter)/GMT+3 (summer) until Sunday morning.